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Jabra Engage 50 II - (50 II Link) USB-A MS Stereo
Jabra Engage 50 II - (50 II Link) USB-A MS Stereo
Jabra Engage 50 II - (50 II Link) USB-A MS Stereo
Jabra Engage 50 II - (50 II Link) USB-A MS Stereo
Jabra Engage 50 II - (50 II Link) USB-A MS Stereo
Jabra Engage 50 II - (50 II Link) USB-A MS Stereo
Jabra Engage 50 II - (50 II Link) USB-A MS Stereo
Jabra Engage 50 II - (50 II Link) USB-A MS Stereo
Jabra

Jabra Engage 50 II - (50 II Link) USB-A MS Stereo

Product SKU: L10163700244
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  • Office/Call center Head-band Headset
  • Wired USB connectivity
  • Supraaural
  • Microphone type: Boom -26 dB
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    £178.95
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    • Description
    • Specification
    • Features
    • Reason To Buy
    • Shipping & Returns
    The best headset for clear customer calls* is here – Introducing Jabra Engage 50 II. We’ve put the power to improve customer satisfaction in your hands. Well, on your head, actually. Our Engage+ software gives you real-time call insights for more meaningful calls and helps increase customer satisfaction. You’ll catch even the smallest of details because we gave it not one, but three microphones for clearer sound, while suppressing unwanted background noise to hear what matters most. It’s ultra-lightweight yet durable enough to throw in your bag – it’s built for real life. And the adaptive fit and comfort-enhancing ear cushions feel so good, you’ll forget it’s there. Seriously.
    Headphones
    Maximum input power 30 mW
    Ear coupling Supraaural
    Driver unit 2 cm
    Microphone
    Microphone type Boom
    Microphone frequency 100 - 14000 Hz
    Microphone sensitivity -26 dB
    Number of microphones 3
    MEMS (Micro-Electro-Mechanical System) microphone Yes
    Operational conditions
    Operating temperature (T-T) -10 - 55 °C
    Storage temperature (T-T) -5 - 55 °C
    Other features
    Call management Y
    Packaging content
    Warranty card Yes
    Safety sheet Yes
    Pouch Yes
    Packaging data
    Package width 185 mm
    Package depth 50 mm
    Package height 249 mm
    Performance
    Product type Headset
    Wearing style Head-band
    Recommended usage Office/Call center
    Headset type Binaural
    Control unit type In-line control unit
    Cable colour Black
    Optimized for MS
    Housing material Plastic
    Ports & interfaces
    Connectivity technology Wired
    USB connectivity Yes
    USB connector USB Type-A
    Frequency response (music mode) 50 - 20000 Hz
    Frequency response (talk mode) 100 - 14000 Hz
    Weight & dimensions
    Width 167 mm
    Depth 54 mm
    Height 167 mm
    Weight 152 g
    Office/Call center Head-band Headset
    Wired USB connectivity
    Supraaural
    Microphone type: Boom -26 dB
    With Engage 50 II, calls have more clarity and customers enjoy an all-around better experience, thanks to our innovative Engage+ software. Make interactions more meaningful and effective, with real-time call insights.

    This headset has been designed with you in mind (you’re welcome). It’s light, but sturdy. Comfortable, but sleek. Wear it all day, without feeling like you’re wearing it at all. With an intelligent microphone system that makes sound clearer than ever before, there’s no better headset to help you make every customer your most satisfied customer yet.
    Sound quality can make or break a call, so we built Engage 50 II to be the best headset for clear customer calls*. In fact, this headset has not one, but three microphones, for awesome background noise-cancellation that’ll let your customer hear every single word you say, enabling accurate speech-to-text for spot-on call transcription.

    Combined with intuitive Engage+ software, our innovative microphone tech creates such harmonious conditions, that it can help reduce average call handling times across the board.
    Carelessly removed at the end of a long day, passed from desk to desk, tossed in a bag - the life of a contact centre headset can be tough. So we built Engage 50 II to be one tough cookie, stress testing everything from boom-arm rotation to impact resistance, making it our strongest and longest lasting headset yet.

    It’s easy to make bold claims, but we’re so confident that Engage 40 will stand the test of time and the cruel conditions a headset suffers, we’ve added a three-year warranty for all headsets. Lightweight, ultra-comfortable and built to last, this headset has it all.
    With advanced speakers and innovative noise-isolating earcups that fit perfectly, you’ll never miss an important detail during a call (or have to ask anyone to speak up or repeat the same information 47 times…)

    With Engage 50 II’s specially engineered speakers, optimised for speech clarity, frustrations are eased and calls are more productive. Bringing crystal clear sound quality to every call, BalancedVoice™ will also automatically process the sound to be clear and crisp - just another clever feature bringing calm efficiency to every conversation.
    That's the philosophy behind the revolutionary professional-grade hearing protection built into the Engage 50 II. With Jabra SafeTone™ 2.0, you can focus on your calls, safe in the knowledge that your hearing is protected.

    We’ve included loads of groundbreaking hearing protecting technologies, including:


    IntelliTone™ 2.0, which keeps average noise exposure at a safe level

    PeakStop™ 105 dB, which prevents sudden loud noises

    BalancedVoice™, which processes the incoming sound for clearer calls

    Speech level normalisation, which keeps incoming calls at your preferred volume

    Intelligent acoustic shock protection, which proactively removes or reduces potentially harmful sounds

    Because hearing protection isn’t an afterthought. It’s a lifetime investment.
    Say ‘no’ to costly interruptions with the Engage 50 II headset, which sets clear boundaries by showing when you’re busy.

    A red light will glow automatically when you’re busy on a call, showing anyone around you that now isn’t a great time to chat - so you can stay focused on your customer and give colleagues a clear signal when you’re free.
    A software system that can analyse conversations as they happen? Meet the Engage 50 II with innovative Engage+ software, the future of contact centre headsets.

    Engage+ delivers live on-screen pop-ups with guidance on factors affecting your customer’s call experience, including background noise, the position of your microphone, silence and interruptions.

    Customer call experience is improved in real-time (high fives all around). And onboarding, coaching and retaining staff becomes a breeze, with meaningful data at your fingertips, giving insights that make your job easier and sweeter.

    Leading monitoring solutions have gone one step further and integrated our insightful call analytics with their solutions, extending their value by enabling you to access our call data together with other data within their monitoring solutions. This gives a much clearer view of the customer experience enabling you to pinpoint and address specific issues.

    Told you it was clever.


    Free software download required. Integrations available for selected platforms.
    An uncomfortable agent makes for an awkward call, so we've designed Engage 50 II to be so comfortable that you’ll barely know it’s there. Weighing in at as little as 1.5oz, or 45g*, it’s super lightweight, with angled cushions for the most comfortable fit.

    We’ve also popped an innovative maze-shaped pattern inside the earcups of every headset. It’s based on studies of actual users like you and designed specifically to relieve pressure on the most common ‘problem areas’, helping you stay relaxed and focused on the needs of your customer.

    *Weight varies for stereo and mono variants
    Imagine a helping hand to hear customers more clearly and to optimise the dynamics of every call, allowing you to enjoy more balance on a long-shift.

    Engage 50 II uses a unique signal processing algorithm, BalancedVoice™, to stop you constantly cranking up the call volume and keep you call ready throughout the day. Relax, avoid call fatigue and focus on your customer - it’s all taken care of.

    But we would say that, so we tested this unique technology with users like you. They agreed that it makes higher-pitched voices clearer and makes speech easier to pick out from background noise, all while cleverly evening out voice tone, creating harmony for your ears*.

    *Evaluation of near-end-listening enhancement study, Jabra – Nele-e, Fraunhofer IDMT, Feb-May 2017
    Never worry about missing a call again. With the adjustable audible ringer on the Engage 50 II, all you need to do is choose the ringtone and volume you prefer and your super intelligent headset will do the rest.

    Set the SmartRinger to only ring when you’re away from your desk - and you can stay flexible for grabbing a coffee or loading the dishwasher on working from home days, without irritating your colleagues with constant ringing when you’re in the office.*

    *SmartRinger only sounds when the headset is lying on a flat surface
    Connecting with your customers is a walk in the park with Engage 50 II. The headset plays well with all leading contact centre and Unified Communications (UC) platforms and even has integrated call control for the likes of Amazon Connect, Genesys Cloud CX and NICE CXone, when used with the control unit accessory.

    With a UC variant certified for Google Meet, Works With Chromebook and Zoom and another variant for Microsoft Teams, you can enjoy seamless and stress-free customer interactions across the board. Stay close. Stay in control. Stay connected.

    2 Software may be needed for configuration. Refer to jabra.co.uk/platforms for details

    Shipping Policy

    Thank you for shopping at Cynex. We appreciate your business and want to ensure a smooth and transparent shipping process. Please review our shipping policy below to understand how we handle shipping, delivery, and related matters.

    Processing Time:

    Orders are processed within 3 business days (excluding weekends and holidays) after payment confirmation. Customized or made-to-order items may require additional processing time, which will be communicated during the checkout process.

    Shipping Methods:

    We offer standard shipping, expedited shipping, and, in some cases, express shipping options. The available shipping methods and associated costs will be displayed during the checkout process.

    Shipping Destinations:

    We currently ship to United Kingdom. If your location is not listed, please contact us before making a purchase to discuss potential shipping options.

    Shipping Costs:

    Free Shipping on all orders.

    Tracking Information:

    Once your order has been shipped, you will receive a confirmation email with tracking information. You can track your order using the provided tracking number on our website or the carriers website.

    Delivery Time:

    Delivery times vary depending on the selected shipping method and destination. Estimated delivery times will be provided during the checkout process.

    Lost or Damaged Items:

    In the rare event that your order is lost or damaged during transit, please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure a satisfactory resolution for you.

    Returns and Exchanges:

    Please refer to our return policy for information on returns and exchanges related to shipping.

    Contact Information:

    If you have any questions or concerns regarding our shipping policy, please contact sales@cynex.co.uk

     

    Return Policy

    At Cynex, customer satisfaction is our top priority. If you are not satisfied with your purchase, we offer a 14-day return policy for all items.

    Technical Issues:

    In the event of technical issues with your goods, a call to the manufacturer may resolve the issue and you may be offered a replacement or repair under the terms of your warranty.

    Conditions for Return:

    All items must be returned within 14 days of receipt and must be in the same condition as when received. New items must be unused and undamaged, while used items must not show any additional signs of use or damage. If the item is not returned in the original condition, we reserve the right to make a partial refund.

    Defective, Damaged, or Incorrect Item:

    In the case of a defective, damaged, or incorrect item, we will refund the cost of sending the item back to us and the original delivery costs.

    Cancellation:

    If you wish to cancel your order, we will refund the original delivery costs, but we do not cover the cost of returning the item to us.

    Delivery Costs:

    We will refund the original delivery costs for defective items or cancelled orders, using the cheapest method available.

    Return Process:

    All goods must be returned to us with all relevant packaging and in an unused or received condition. A full refund will be given as soon as possible or within 30 days.

    Important Note:

    If any provision of these terms and conditions is unlawful, void, or un-enforceable, it will be excluded and will not affect the validity and enforceability of the remaining terms and conditions.

    Please follow our return policy for a smooth and efficient process. If you have any questions or concerns, do not hesitate to contact us.

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