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Shipping Policy

Thank you for shopping at Cynex. We appreciate your business and want to ensure a smooth and transparent shipping process. Please review our shipping policy below to understand how we handle shipping, delivery, and related matters.

Processing Time:

Orders are processed within 3 business days (excluding weekends and holidays) after payment confirmation. Customized or made-to-order items may require additional processing time, which will be communicated during the checkout process.

Shipping Methods:

We offer standard shipping, expedited shipping, and, in some cases, express shipping options. The available shipping methods and associated costs will be displayed during the checkout process.

Shipping Destinations:

We currently ship to United Kingdom. If your location is not listed, please contact us before making a purchase to discuss potential shipping options.

Shipping Costs:

Free Shipping on all orders.

Tracking Information:

Once your order has been shipped, you will receive a confirmation email with tracking information. You can track your order using the provided tracking number on our website or the carriers website.

Delivery Time:

Delivery times vary depending on the selected shipping method and destination. Estimated delivery times will be provided during the checkout process.

Lost or Damaged Items:

In the rare event that your order is lost or damaged during transit, please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure a satisfactory resolution for you.

Returns and Exchanges:

Please refer to our return policy for information on returns and exchanges related to shipping.

Contact Information:

If you have any questions or concerns regarding our shipping policy, please contact sales@cynex.co.uk

Return Policy

At Cynex, customer satisfaction is our top priority. If you are not satisfied with your purchase, we offer a 14-day return policy for all items.

Technical Issues:

In the event of technical issues with your goods, a call to the manufacturer may resolve the issue and you may be offered a replacement or repair under the terms of your warranty.

Conditions for Return:

All items must be returned within 14 days of receipt and must be in the same condition as when received. New items must be unused and undamaged, while used items must not show any additional signs of use or damage. If the item is not returned in the original condition, we reserve the right to make a partial refund.

Defective, Damaged, or Incorrect Item:

In the case of a defective, damaged, or incorrect item, we will refund the cost of sending the item back to us and the original delivery costs.

Cancellation:

If you wish to cancel your order, we will refund the original delivery costs, but we do not cover the cost of returning the item to us.

Delivery Costs:

We will refund the original delivery costs for defective items or cancelled orders, using the cheapest method available.

Return Process:

All goods must be returned to us with all relevant packaging and in an unused or received condition. A full refund will be given as soon as possible or within 30 days.

Important Note:

If any provision of these terms and conditions is unlawful, void, or un-enforceable, it will be excluded and will not affect the validity and enforceability of the remaining terms and conditions.

Please follow our return policy for a smooth and efficient process. If you have any questions or concerns, do not hesitate to contact us.